Technology Built to Power a National Home Services Business
In 2016, we recognised that building a scalable national business would require more than manual processes. We needed technology, automation and reliable data to manage every stage of the customer journey efficiently.
So, we invested in building a platform specifically for the home services sector.
An Award-Winning Automated Platform
Today, Local Treasures operates through an end-to-end system that supports the customer journey from the initial enquiry through to job completion, invoicing and payment.
At the heart of the platform is our matching technology. When a customer requests help—whether that’s gardening, cleaning, handyman services or companionship—our system identifies suitable local workers based on:
- Their expertise and skills
- Location
- Availability
- The customer’s individual requirements
This helps customers find the right local professional quickly, without franchisees having to coordinate every booking manually.
For franchise owners with a background in technology, this is one of the most exciting parts of the opportunity: the systems needed to operate and grow the business have already been developed.
A Franchise Built to Scale
Administration can quickly become overwhelming as a service business grows. Customer communication, scheduling, worker coordination, invoicing and payments all require time and careful management.
Local Treasures has been designed to automate much of this work. The platform includes:
- A built-in CRM
- Automated customer and worker notifications
- Intelligent job-allocation tools
- Digital timesheets
- Automated invoicing
- Integrated payment processing
- Real-time visibility across the business
This allows franchisees to spend more time on the activities that drive growth, including:
- Building local partnerships
- Attracting new customers
- Recruiting reliable workers
- Growing revenue within their territory
Rather than becoming overwhelmed by day-to-day administration, franchisees can focus on developing their business strategically.
Backed by Significant Investment
Technology has never been an afterthought for Local Treasures.
More than £1 million has been invested in developing our platform, supported by Innovate UK funding and ongoing product development. This has created infrastructure and operational systems that would be difficult and expensive for an independent home services business to develop alone.
Franchisees aren’t starting from scratch or trying to piece together separate systems. They join an established business with technology designed specifically to support local service delivery and future growth.
